Solar panels and batteries
Panels on your roof, and in some homes a battery. They make electricity for your home and can help reduce your bills.
About solar workLarge print or another language? Call us
For residents
Pro-Fit carries out improvement works for landlords. If your home is part of one of these programmes, this page explains what we will do, when, and anything we need from you.
You can call us directly on
01935 315315You do not need to go through your landlord first.
This page is for information only. Nothing here is for sale.
What work is being done
Your letter tells you which work is planned for your home. It may be one of these, or more than one.
Roofing
A new roof, or repairs to your current one. Scaffolding goes up outside and it can be noisy at times.
About roofing workWindows and doors
New windows, and sometimes new front or back doors. We work one room at a time and your home is secure every night.
About windows and doorsExtra support
If you are older, disabled or need help of any kind, we can change how we work. Just ask.
Extra supportWhat happens, step by step
There are eight steps. For most of them you do not need to do anything.
Step 1: Letter
You get a letter saying your home is part of a programme, what work is planned and roughly when. We then contact you to book a survey.
What you need to do
Nothing yet. If you have questions or the timing is bad, call us.
Step 2: Survey
A surveyor visits to look at the roof, loft, meter and fuse box. It usually takes under an hour. Nothing is fitted on this visit.
What you need to do
Be at home, and clear a path to the loft hatch and meter cupboard. Tell us if you need extra support.
Step 3: Planning
We plan the work for your home and send it to your landlord to approve. This can take a few weeks.
What you need to do
Nothing. Call us any time to ask how it is going.
Step 4: Booking
We agree a date with you and confirm it in writing, with how many days the work will take.
What you need to do
Tell us if the date does not suit you, for example hospital appointments, night shifts, childcare or carer visits.
Step 5: Work day
Our team arrives at the agreed time and shows you their ID card. They tell you what they are doing that day and when they expect to finish.
What you need to do
Clear the areas agreed at the survey and keep pets in another room. If you cannot move something, tell us and we will help.
Step 6: Checks
A supervisor checks the finished work, tests it, takes photos for the record and makes sure the area is clean and safe.
What you need to do
Nothing. If you noticed anything during the work, now is a good time to mention it.
Step 7: Handover
We show you anything new and how to use it, and give you the paperwork for the work.
What you need to do
Be at home if you can. If not, we will arrange another time.
Step 8: Aftercare
Your work is covered after we leave. If something is not right, call us and we will come back.
What you need to do
Keep your paperwork safe, and call us if you have a problem.
Common questions
If your question is not here, please call us.
Extra support
If you need us to work differently, just ask.
Some homes need a different approach. That is normal. Here are some of the ways we can help.
Older residents
More notice before we arrive, a reminder call the day before, and shorter working days. Where possible, the same team each day.
Disabled residents
We keep ramps, stairlifts and level access doors clear, and work around your equipment and carer visits. Tell us which rooms must stay usable.
Other needs
We can agree quieter hours, call before we knock, or arrange for someone you trust to be there. Where possible, we can send a female member of staff.
Other formats
We can send information in large print or another language, or talk it through with you over the phone, free of charge.
How to contact us
Call us about anything to do with the work at your home. You do not need a reference number.
Your liaison officer
Once your programme starts, your liaison officer's name and direct number will be on your letter. Until then, call the number opposite.