What a published price means, and what it does not.

01Who you are contracting with

• Registered namePro-Fit Green Energy Ltd
• Company number14403671, registered in England and Wales, incorporated 7 October 2022
• Registered officeUnit 9b Parkstone Bay Marina, Turks Lane, Poole, England, BH14 8EW
• Telephone01935 709297
• What we contract forSolar panel, battery and air conditioning installations are contracted, carried out and guaranteed by Pro-Fit Green Energy Ltd. Where windows, doors or roofing work is carried out by another company in the Pro-Fit group, your quotation names that company before you agree to anything.

02The prices on this website

Published prices have 0% VAT applied. The zero rate on qualifying domestic installations runs to 31 March 2027, after which the reduced rate of 5% applies. The rate applied to your job is the rate in force when the work is completed, and your quotation states it.

03If the survey finds work the published price excludes

The prices page names the five exclusions that most often add cost: roof repairs, non-standard access, consumer unit upgrades, tree work and structural work. If one of them applies to your property, this is what happens.

• It is written down at survey, not on the dayThe surveyor records what was found, with a price against it. You see it before you are asked to agree to anything.
• It is a separate line, not absorbed into the totalYou can see exactly what the extra work costs and what the installation itself costs, and you can take the extra work elsewhere if you would rather.
• You can decline it and walk awayA survey does not commit you to anything. If the real number does not work for you, that is the end of the matter and there is nothing to pay.
• Anything genuinely hidden is raised before we proceedSome things cannot be seen until a tile comes off or a board is opened. If we find one, we stop, tell you what it is and what it costs, and wait for your decision in writing. We do not carry out extra chargeable work and present you with the bill afterwards.

04Your right to cancel

Because we agree contracts in your home or at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a statutory right to cancel. This is a legal right, it is free, and you do not have to give a reason.

• How long14 days, running from the day the contract is concluded for a service, and for goods from the day you or someone you nominate receives them.
• How to cancelTell us clearly in writing before the 14 days are up. A letter to the registered office or an email to our contact address is enough. You can use the model cancellation form supplied with your contract, but you do not have to.
• What you get backAll payments you have made, including any deposit, refunded within 14 days of us being told, by the same method you paid.
• ProofKeep a copy. The burden of showing that you cancelled in time is on you, so a dated email is worth more than a phone call.

If you want us to start inside the 14 days

Installations are usually scheduled well beyond the cancellation period, but if you want work, materials or a survey-driven order to start sooner, you have to ask us for it expressly and in writing. We will explain what that means before you do, and your written request is kept on file.

If you then cancel after work has begun at your request, you keep the right to cancel, but you must pay a proportionate amount for what has already been supplied up to the moment you told us. Where a service has been fully performed within the 14 days at your express request, and you acknowledged that you would lose the cancellation right once it was complete, the right ends at that point.

Nothing in these terms removes or limits your statutory rights, including your rights under the Consumer Rights Act 2015 that goods are of satisfactory quality and fit for purpose, and that services are carried out with reasonable care and skill.

05Deposits and payment

The deposit percentage, when it becomes payable, the stage payments and the balance due date are set out in your written quotation and in the contract you sign, so you have every figure in front of you before you commit to anything.

Two things hold whatever those figures are. Any deposit you have paid is refunded in full if you cancel within the 14 day period, and we do not ask for payment in full before an installation is complete.

Finance is available. After your survey you get the interest rate, the term, the deposit, the total amount payable and the total cost of the credit, in writing, before anything is agreed, so every figure arrives with the full credit terms beside it. Credit is subject to status and affordability checks.

06Using this website

• AccuracyWe take care to keep prices, VAT positions and product descriptions correct and up to date, but the site is written by people and pricing changes. If a published figure is wrong, we are not bound by it, and we will tell you the correct one rather than quietly honouring or quietly withdrawing it.
• The quote toolIt produces an indicative figure from the answers you give. It has not seen your roof. It is a guide to whether we are worth a conversation, not a quotation, and it is not advice on whether solar is right for your property.
• Performance figuresGeneration and savings depend on your roof, your usage and your tariff, so your figures are worked out for your property. Any performance figure you receive comes from your surveyor, calculated using the standard industry method, with the assumptions written down so you can check them.
• AvailabilityWe do not promise the site will always be available or free of faults. We may change, suspend or withdraw any part of it without notice.
• Intellectual propertyThe text, photographs, diagrams, logo and design of this site belong to Pro-Fit Green Energy Ltd or are used with permission. You may read, print and share pages for your own use. You may not republish, sell or use them commercially without our written permission.
• Links outWhere we link to another organisation, we do so because it is useful. We are not responsible for what is on the other end.
• Your informationHow we handle what you tell us is set out in the privacy policy, and what the site stores in your browser is set out on the cookies page.

07Complaints, liability and governing law

• ComplaintsRing us on 01935 709297, email info@pf-energy.com or write to the registered office. We acknowledge a complaint promptly and tell you who is handling it and when you will hear back.
• LiabilityWe do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Otherwise our liability for a contract is limited to the price of that contract, and we are not liable for loss that was not reasonably foreseeable when the contract was made.
• Events outside our controlIf something genuinely beyond our control delays an installation, such as severe weather that makes roof work unsafe, a network operator delay or a supply failure, we tell you and agree a new date. We are not liable for a delay caused that way.
• Governing lawThese terms and any contract with us are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may bring proceedings in your own courts.